Application Support Practice Director

Job Title : Application Support Practice Director

Location : Noida

Experience : 5–10 years

Role Purpose :

To ensure exceptional delivery of technology solutions and services, meeting SLA commitments, and driving profitability through efficient resource management, issue resolution, and innovation.

Key Responsibilities :

• Oversee service delivery to ensure SLA adherence and contractual compliance.
• Manage escalations, resource allocation, and process excellence.
• Drive automation, innovation, and delivery transformation.
• Build strong client relationships for retention and growth.
• Monitor financial health and drive revenue opportunities.

Key Competencies :

Skills Required

Application Support