Junior Analyst - Community Risk & Compliance

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

As a Junior Analyst you will triage incoming reports, complete structured reviews, action accounts under established guidelines, and maintain crisp documentation so partner teams (Global Customer Operations Programs, Community Management, Testing Services, InfoSec / Legal, Product) can move fast with confidence. This role is ideal for an early-career analyst who is rigorous with checklists and SLAs, comfortable in ticketing systems, and eager to learn fraud / risk patterns in a unique business model.

Key Responsibilities :

• Triage & enforcement :
• Work tickets from our 'Report a Tester' and related support queues; validate claims against community guidelines and available signals; document decisions and evidence.
• Issue warnings, work with Community Management to suspend / unsuspend and recommend terminations per playbooks; send standardized, empathetic communications via designated aliases.
• Route Testing Services member infractions and feedback into a weekly roll-up with clear case notes and statuses for the Community Management team.
• Suspicious activity review :
• Investigate accounts flagged by TS, Community Management, moderators, or partner teams, consolidating evidence from IP / device / profile, payment, and address checks.
• Perform structured manual reviews on targeted cohorts; log findings and outcomes to support auditability and trend analysis.
• Coordinate with Community Management on notifications and education when patterns emerge; escalate edge cases to senior reviewers.
• Cross-functional alignment :
• Partner with Compliance and InfoSec on investigations originating outside Testing Services; ensure central ownership and single-threaded communication back to requestors.
• Collaborate with internal forum moderators (and, where appropriate, review subreddits) to ensure risk issues are channeled into official workflows and not ad-hoc threads.
• Support special reviews (e.g., Academy nominees) with quick, well-documented checks.
• Data hygiene & reporting :
• Maintain accurate case metadata (reason codes, evidence types, final action, appeal status).
• Produce concise weekly metrics (intake, actioned %, SLA compliance, false-positive / appeal rate, top patterns).

Job Requirements and Preferred Skills :

Why Applause

We're proud to cultivate an inspiring, engaging employee culture that's consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

Applause Core Values :

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values

Crush Your Goals : You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Skills Required

Servicenow, google sheets , Jira, Excel