Change Implementation Engineer – Networking 99433

Role : Change Implementation Engineer Networking

Location : Bangalore

Experience : 6+ Years

Job Description : Responsibilities :

• Actively monitor the work order queue and ensure all change requests are attended to during on-duty (shift). Make an initial assessment and clarify with the customer if necessary.
• Remotely perform configuration updates on network equipment in the production environment based on requirements stated in the agreed implementation plan.
• Advising on change design solutions, validating and verifying the design as part of the peer-review process, and ensuring it delivers right the first time AND on time.
• Keep customers and other stakeholders well informed of technical risks, issues and advise on corrective measures.
• Proactively engage and communicate well with change owner, on-site support (internal and vendor) and end-user (on-site client) to ensure the success of the change implementation
• Carry out testing with customers to ensure their requirement is met before finalizing the change process
• Responsible for making sure that the change plan is correctly implemented as per the agreed implementation plan
• Ensure proper handling of change tickets based on change management principles and due diligence, adhering to respective processes and procedures.
• Document technical and process lessons learned and share those lessons with team members to enable continuous improvement, consistency, and excellence in quality
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Directly responsible for the correct and timely analysis of the Change Implementation Phase, as described in the Desk Level Procedure documents.
• Directly responsible for correct and timely execution of the Change implementation phase of the change.
• Directly responsible for the proper and timely follow-up and execution of all email correspondence arriving in the GCMC CIT functional mailbox (rotary).
• Understand the escalation matrix for change implementation and configuration preparation and follow the escalation process when needed.

Required Skills / Behaviour :

Possesses the discipline of a good grounding in IT training, combined with the ability to function in a dynamic and informal environment

Thanks & Regards!

Puneet Kaur

(Technical Recruiter)

Email : puneet.kaur@mwidm.com

Phone : +91 7087580018