Senior Network Consultant

Location : Bangalore

Purpose of the Job :

Provide post-sales deployment engineering expertise and hands-on support for wireless technologies (802.11 Wi-Fi and private LTE), including architectural, design, integration, and support for the initial implementation, installation, configuration, and ongoing change support for Black Box products and services. Work collaboratively with clients to meet contractual obligations in a subject matter expert support role, managing client expectations to ensure that product and service deployments are completed on time and meet technical, business, and operational requirements. Monitor and drive projects throughout the lifecycle to establish implementation milestones and participate in client status calls to ensure projects remain on schedule. Ensure deployment engineering activities meet corporate client satisfaction objectives as well as internal and external SLAs.

Primarily Roles & Responsibilities :

• Provide post-sales engineering implementation services such as requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and / or hardware network solution deployments spanning geographical separation.
• Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization.
• Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.
• Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
• Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
• Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supports.
• Meet all financial performance objectives for area of responsibility and take corrective action as needed.
• Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
• Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution.Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.

Education / Experience Requirements :

Should have atleast one of the below Manadtory certifications and Valid :

Job Qualifications, Knowledge and Skill Sets

Job Application Process :

We would love to hear from you if you meet the eligibility criteria and you are interested in this role.

If you are ready to move to your next role and join an organization you can be proud of; please apply

or reach out Anisha at anisha.devadiga@BlackBox.com for a confidential chat.