Program Management (Associate / Senior Associate)

Program Management

(Associate / Senior Associate)

The short version :

Who we're looking for : That one friend everyone turns to when things get messy - the one who listens, brings clarity, and somehow makes sense of the chaos (and even fixes it). If you're organized, empathetic, and genuinely enjoy helping others figure things out, you'll fit right in here.

What this role is about : It's about being that same kind of friend - but for hundreds of students. You'll help them stay on track, solve their problems, and make their journey smoother and more meaningful every step of the way.

Why you should apply : It's a great platfrorm if you want to build real, hands-on skills in operations, leadership, and problem-solving early in your career. You'll work with a fast-moving, high-trust team that values ownership, learning, and getting things done.

About us : Kraftshala is India's largest higher-education institution in terms of marketing placements, with a 94% placement rate across 3,000 candidates, and we are gunning to become the world's largest career launchpad, across domains.

We're backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics.

The detailed version :

As an Associate / Senior Associate, Program Management at Kraftshala, you will be the engine that powers an exceptional student experience.

Specific responsibilities will include :

Program Management

• Taking charge of the entire learning expedition. Metric to Measure : % of students achieving key learning milestones
• Being the first point of contact for students, solving queries promptly and empathetically. Metric to Measure : Average response / resolution time; Student satisfaction with support
• Coordinating and executing live sessions and the overall schedule for students seamlessly. Metric to Measure : % of sessions conducted without errors or reschedules
• Liaising with internal and external stakeholders (trainers, leads, industry experts) to ensure aligned delivery. Metric to Measure : Timeliness and clarity of stakeholder tasks; Stakeholder feedback
• Closely tracking student progress using internal tools and offer personalized nudges / support. Metric to Measure : % of students receiving timely nudges / support

Process Optimization

Some of your Monthly Outcomes for the first 4 months in this role :

Top Grading :

Must Haves :

Selection Process :

As a small team, we must get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes, and will be a mix of online and in-person interactions.

Location : Delhi

Know more about Kraftshala's philosophy, culture and investors here .

Skills Required

Ms Excel, Operations, Stakeholder Management, google sheets