Talent.com
Service Advisor

Service Advisor

ConfidentialPune
1 day ago
Job description

Key Responsibilities :

Service Coordination

  • Receive and process service requests from internal departments or clients.
  • Schedule, track, and prioritize service tasks in coordination with production and engineering teams.
  • Ensure timely completion of service work in line with project deadlines.

Customer and Stakeholder Interaction

  • Serve as the main point of contact for internal and external stakeholders regarding service status.
  • Communicate technical updates, issues, and recommendations effectively.
  • Address queries and resolve minor service-related issues proactively.

    • Documentation and Reporting

  • Prepare and maintain service reports, work orders, and documentation of technical activities.
  • Record service history, track maintenance schedules, and monitor performance metrics.
  • Report service progress and challenges to management regularly.

    • Quality and Compliance

  • Ensure service work adheres to company quality standards, production protocols, and safety regulations.
  • Collaborate with engineering teams to implement corrective actions or improvements.
  • Monitor compliance with process guidelines and maintain accurate records.

    • Support for Production & Engineering Teams

  • Liaise between production, maintenance, and engineering teams to streamline service delivery.
  • Assist in identifying recurring technical issues and suggest process improvements.
  • Support continuous improvement initiatives to optimize workflows and service efficiency.

    • Required Qualifications :

  • Diploma or Bachelor's degree in Mechanical, Production, Manufacturing, or relevant engineering discipline.
  • 2–6 years of experience in service coordination or advisory roles in production, manufacturing, or engineering environments.
  • Strong communication, coordination, and problem-solving skills.
  • Proficiency in MS Office and ERP / service management software.
  • Knowledge of production processes, maintenance, and technical documentation standards.

    • Preferred Qualifications :

  • Experience with manufacturing operations, preventive maintenance, or equipment servicing.
  • Familiarity with Lean Manufacturing or Six Sigma principles.
  • Ability to read and interpret technical drawings and production specifications.

    • Skills Required

    service coordination, Production Support, engineering liaison, Technical Documentation, Process Compliance

    Create a job alert for this search

    Service Advisor • Pune