Process Improvement Director

Key Responsibilities

• Strategic Leadership : Partner with clients to assess existing processes and identify opportunities for improvement aligned with business objectives.
• Develop and execute process improvement strategies to enhance client KPIs such as productivity, quality, efficiency, and customer satisfaction.
• Act as a trusted advisor to clients, providing data-driven insights and solutions to enhance service journeys.
• Six Sigma Expertise : Lead complex process improvement initiatives using Six Sigma methodologies (DMAIC, Lean, Kaizen, etc.).
• Serve as a subject matter expert in Six Sigma tools and techniques to solve critical business problems.
• Mentor and coach project teams, including Green Belts and Black Belts, to ensure successful project delivery.
• Client Engagement : Build strong relationships with clients to understand their operational challenges and align improvement initiatives with their goals.
• Regularly communicate progress, deliverables, and outcomes to stakeholders at all levels.
• Operational Excellence : Design, implement, and monitor new workflows, policies, and procedures to streamline operations.
• Develop data collection and analysis mechanisms to track the impact of process changes.
• Ensure compliance with industry standards and regulatory requirements in all improvement initiatives.
• Performance Measurement : Define, measure, and analyze key performance metrics to evaluate the success of process improvement projects.
• Provide detailed reporting and presentations showcasing ROI and impact on client KPIs.
• Change Management : Lead change management efforts to foster a culture of continuous improvement within the client organization.
• Design and deliver training sessions to upskill client teams on process improvement methodologies.

Qualifications

Skills Required

Six Sigma, Lean, Kaizen, Dmaic, Process Improvement, Continuous Improvement, Operational Excellence