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Branch Service Incharge-Gaya

Branch Service Incharge-Gaya

ConfidentialGaya
30+ days ago
Job description
  • Administer and perform all activities in line with the company procedures regarding service department.
  • Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
  • Maintain inventory of spare parts for service Centre.
  • Developed new business and maintain long term relationship for future business prospects
  • Leading training and motivating team ensuring optimum performance.
  • Motivating & Keeping the team spirit high ensuring minimum attrition.
  • Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
  • Manage customer complaints and ensure the TAT targets at all the branch levels.
  • Ensure the service SLAS and KPIs are met as per the business requirement.
  • Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

    • Role :   Service Engineer

    Industry Type :   Automobile

    Department :   Customer Success ,  Service & Operations

    Employment Type :   Full Time, Permanent

    Role Category :   After Sales Service & Repair

    Education

    UG :   B.Tech / B.E. in Any Specialization

    Skills Required

    Customer Handling, Warranty, After Sales Service, TAT, Amc

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    Branch • Gaya

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