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Lead Infrastructure Engineer - Cisco

Lead Infrastructure Engineer - Cisco

Peepal consultingNavi Mumbai
16 days ago
Job description

Role : Lead Infrastructure Engineer

  • You will be involved in the support of our Wired and Wireless LAN, WAN and Datacenter Networks for Morningstars growing IT infrastructure that currently covers over 33 offices and 6 Datacenters worldwide. You will also be involved in the transition process and will work in collaboration with third line engineering teams based in Chicago, London, and Shenzhen.
  • Interested candidates should have a proven track record of supporting significant Network Infrastructures.
  • The successful candidate for this role should have at least 2-4 years experience in Network Lead support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco IOS, NX-OS, ASA, Cisco ACI, Cisco Wireless and Cisco Identity Service Engine.
  • A CCNP or higher certification is required, and experience of Cisco Umbrella, Cisco DNAC, Cisco ACI and Zscaler ZIA & ZPA technology would be advantageous. Candidates should have an appreciation of security standards, best practices, and principals.
  • Candidate should have excellent verbal and written communication skill in English, also bachelors degree or Diploma in Computer Science or Information Technology with strong academic credentials.
  • Preference will be given to applicants with relevant IT industry technology certifications. (E.g., CCNP / CCIE Wireless, CCNP / CCIE R&S, ITIL v3 / 4)
  • Candidate should be willing to work in UK shift (01 : 00PM 10 : 30PM IST).

Must have :

  • Experience People Management Expert 2-4 years
  • Network Lead Expert, 5-6 years
  • Cisco Routing, Switching & Firewall Expert, 6-8 years
  • English verbal and written communication Expert, 6-8 years
  • Cisco Wireless Intermediate, 4-6 years
  • Cisco ISE Intermediate, 4-6 years
  • Palo Alto Intermediate, 3-4 years
  • Good to have :

  • Experience Cisco ACI Intermediate, 1-2 years
  • Cisco DNAC Intermediate, 1-2 years
  • Cisco Umbrella Intermediate, 1-2 years
  • Zscaler ZIA and ZPA Intermediate, 1-2 years
  • Cloud Networking in AWS & Azure Intermediate, 1-2 years.
  • Day to Day responsibilities :

  • People manager who has a passion and understanding for providing outstanding support
  • Lead a team of Network Engineers who are responsible for handling 24X7 network support.
  • Clarify performance expectations and help team members achieve success through coaching, mentoring, and providing effective and timely feedback, recognizing accomplishments, and providing discipline when appropriate.
  • Monitor & Manage resolution SLAs for tickets.
  • Create / update / maintain Standard Operating Procedure & wiki pages.
  • Interface with other teams of Morningstar as a network lead to resolve incidents
  • Participation in the delivery of IT projects as required.
  • Create RCAs for Severity 1 & 2 incidents.
  • Collaborate and contribute with team members, vendors, and other technical staff to
  • develop, design, implement, and continuously improve systems.

  • Manage shift schedules & resource availability for maintenance, projects & other tasks.
  • Provide technical inputs for weekly / monthly reviews & reports.

  • Create & execute plans for Maintenance activities, upgrades & new deployment.
  • Experience in managing and troubleshooting of Cisco ISE, Cisco Wireless Controllers Access Points
  • Experience in Riverbed and Symantec Bluecoat and ability to provide the reports of top users are who are consuming the most bandwidth.
  • Actively participate in monthly maintenance activities which includes IOS, Cisco Nexus Upgrades, Wireless controller & ASA Upgrades
  • Managing and maintaining the operational integrity of our systems
  • Assist with the transition of Knowledge and support processes to the infrastructure support team.
  • Use critical thinking and project management discipline, tools and techniques in the day-to day execution of responsibilities and in resource and workload planning.
  • Well-developed communication skills, with the ability to understand, make recommendations on, and convey technical issues and solutions to a range of stakeholders, both internal and external
  • Skills and Requirements :

  • Experience in managing a 24X7 support team.
  • Bachelors Degree or Diploma in Computer Science or Information Technology
  • At least 6-8 years of Experience in a networking focused Enterprise Networks
  • Hands-on experience in a Large and complex network environment
  • Good English communication and presentation skills (written & verbal)
  • Team Lead who has a passion and understanding for providing outstanding support
  • An ability to demonstrate a focus on attention to detail and high-quality results.
  • Excellent English communication and presentation skills (written & verbal)
  • Good understanding of wireless site surveys and network assessments tools and processes
  • Expertise in Network Management and Troubleshooting via Cisco DNAC and Assurance will be advantageous.
  • Hands-on experience in a complex network environment
  • Strong technical subject matter expertise on Cisco Routers, Switches, Firewalls & other Networking equipments
  • Strong technical expertise with Switching (VLAN, Trunking, Dot1x, various flavours of STP)
  • protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)

  • Strong knowledge & good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS, IPSEC
  • Experience in Monitoring tools.
  • Expertise in Cisco Identify Service Engine (ISE)
  • Knowledge of Jira and ServiceNow ticketing system
  • Knowledge on Cisco Umbrella and Zscaler will be advantageous.
  • Knowledge on Palo Alto Firewall will be advantageous.
  • Knowledge on AWS and Azure networking concepts will be advantageous.
  • Experience in QoS for wireless and voice over wireless will be advantageous
  • Advantageous :

  • In depth knowledge of Cisco Wireless Suite and 802.11 family of protocols
  • ITIL foundation (v4) certification
  • CCNP / CCIE in R&S / Wireless certifications
  • Morningstar is an equal opportunity employer.
  • (ref : hirist.tech)

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