Client Relations Associate (Education)

Target Abhi is a leading platform dedicated to providing online preparation for Library Science exams. Specializing in KVS Librarian, NVS Librarian, DSSSB Librarian, Rajasthan Librarian Grades 2 and 3, and other librarian exams, the platform also caters to UGC-NET Library Science aspirants. Target Abhi offers comprehensive resources and guidance to help candidates succeed in their exams. With a focus on delivering quality education, the organization empowers individuals to achieve their career goals in Library Science.

Role Description

This is a full-time on-site role for a Caller located in Jaipur. The Caller will handle daily communication with students or clients, provide information regarding course details, and address queries. They will follow up on inquiries, maintain interaction logs, and ensure excellent customer support. The role also involves building and maintaining engagement with potential candidates to assist them in their exam preparation journey.

Qualifications

• Effective communication and active listening skills for engaging with individuals
• Interpersonal and relationship-building skills to foster strong client engagement
• Ability to maintain accurate records and multitask organizational activities
• Problem-solving skills and empathy in handling customer queries
• Basic proficiency in computer applications and CRM tools
• Prior experience in customer support or education-related roles is an advantage
• Fluency in Hindi and English is preferred
• Bachelor's degree or equivalent educational qualifications