Branch Operations Executive

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A. PositionOverview

PositionTitle

BranchOperationsExecutive

Department

Operations

Level / Band

Executive-201

Role Summary :

• Adheretocashcounter timings
• Cash&ChequeCollectionspolicypremium,Reporting,Lodgmentsandreconciliation,Bounced Cheque management
• PettyCashManagement
• SupportDistributionchannelsinpolicyissuance
• Servicewalk-incustomerandattendtotheirservicerequirements
• ServicetoSales–GenerateNBopportunityfromwalk-incustomersandassignedoutcallcampaigns
• Customerretention

B. OrganizationalRelationships

ReportsTo

Manager / SeniorManager–Field Operations

Supervises

None

JobDimensions

GeographicAreaCovered

SpecifiedBranch

StakeholdersInternal

Salesforce(allchannels),Finance&Accounts,Branchoperations

StakeholdersExternal

NoexternalinteractiontobedoneexceptingagentsandBAs

C. KeyResultAreas

Organizationprocess

Key contributions

Adheretocashcounter timings

Cash & Cheque Collections policypremium,Reporting, Lodgments and reconciliation, Bounced Cheque management

PettyCash Management

AgentCommissionCheques handover

AgentLicensehandling

norms

CustomerService