Head – Global Service Delivery (LR / MAH & Reg Operations)

Head of Global Service Delivery (Remote)

The

Head of Service Delivery

will lead the

global execution, governance, and performance

of all client projects across the

Medical Devices, Pharmaceuticals, and Consumer Goods

sectors.

The role oversees diverse service lines —

Legal Representation (LR / MAH / US Agent), Regulatory Operations, Import–Export & Warehousing, and Distribution-as-a-Service (DaaS)

— ensuring every engagement is delivered

on time, compliant, and client-centric .

Key Responsibilities

Lead global service delivery across functions with clear governance, SOPs, and accountability.

Drive

SLA compliance, operational excellence, and profitability

across engagements.

Strengthen client partnerships through proactive communication and retention strategies.

Mentor and align cross-functional teams across Regulatory, LR, and Logistics operations.

Champion

continuous improvement, automation, and process standardization .

Qualifications

Bachelor’s / Master’s in

Life Sciences, Operations, or Business Management .

15+ years

in Service Delivery or Operations, preferably in

MedTech, Pharma, or Healthcare Services .

Proven leadership in global delivery, compliance, and client governance.

Strong commercial acumen and stakeholder management skills.

Proficiency in

CRM systems, analytics, and process automation .