Business Analyst

We encourage Passion to Grow and improve

• Drive meaningful, learner‑focused change across the CA Program and pathways
• Work at the intersection of education, technology, and continuous improvement
• Three days per week, 12‑month contract

Make a real impact by improving how education programs are delivered for thousands of future Chartered Accountants.

ABOUT THE ROLE

We’re looking for an experienced Business Analyst to join our Continuous Improvement and Operations Team within Education and Marketing. This role plays a critical part in improving the systems, processes, and ways of working that support the CA Program and pathways programs.

Working closely with education subject matter experts, operational teams, and technology partners, you’ll analyse current‑state processes, design future‑state solutions, and help drive change that enhances learner, educator, and stakeholder experiences. This is a hands‑on role for someone who enjoys translating complex operational needs into practical, scalable solutions.

Key responsibilities:

• Drive business process improvements that enhance learner and educator experiences
• Partner closely with Education SMEs, technical teams and operational teams to understand what the business needs
• Document business requirements, procedures, workflows and process maps to help teams move to the new way of working
• Lead workshops and discussions with the business teams to map processes and design future-state solutions
• Create easy‑to‑follow process and requirements documents that teams can use day to day
• Make sure requirements are tracked and carried through from design to delivery
• Support change initiatives including business cases, new system implementations
• Champion continuous improvement across a dynamic and collaborative team
• Use data, digital tools, and new technologies (including AI) to support better decisions and improve efficiency

ABOUT YOU

You’re a collaborative and outcomes‑focused Business Analyst who is comfortable working in complex, evolving environments. You bring strong stakeholder engagement skills and enjoy influencing outcomes without formal authority.

You’ll be successful in this role if you bring:

• Demonstrated experience in business process analysis, requirements gathering, and stakeholder engagement at all levels
• Strong experience mapping processes and driving process improvement initiatives
• The ability to translate business needs into clear functional and technical requirements including experience analysing current vs future state to identify opportunities
• The ability to build trusted collaborative relationships across teams
• Experience working with agile delivery approaches and tools (e.g. Jira, Miro, Kanban, Figma, Visio, Promapp) to assess business problems and recommend solutions
• Excellent written, verbal, presentation, and facilitation skills
• A pragmatic, resilient, and adaptable mindset, with strong attention to detail and a focus on solutions
• A passion for improving learner and educator experiences through better processes and systems
• Ability to develop user training materials and run workshops.

Desirable experience:

• Experience within education, higher education, or training environments
• Exposure to education management systems (LMS, student management systems, CRM)
• Experience working on large‑scale operational or system change initiatives
• Familiarity with change management practices, system integrations, or APIs
• Experience with GenAI tools

ABOUT US

Chartered Accountants Australia and New Zealand (CA ANZ) represents more than 140,000 financial professionals, supporting them to make a meaningful difference in the communities where they work and live. We are committed to advancing the profession through high ethical standards, world-class education, and advocacy for the public good. Guided by our purpose and values, we aspire to be a magnet for diverse talent, equip our members for success, and lead the way in sustainability, innovation, and trust in business and finance.

WHAT’S IN IT FOR YOU

At CA ANZ, we are committed to creating a workplace that reflects our values of collaboration, integrity, diversity, and accountability. As part of our strategy to be a magnet for diverse talent and an adaptive, member-centric organisation, we offer:

• A strong focus on equity, diversity, and inclusion embedded in everything we do
• Opportunities to grow your career through inspiring learning and development pathways
• The chance to contribute to meaningful work that supports education, sustainability, and the public good
• A flexible hybrid work model that balances autonomy with in‑person collaboration
• A supportive culture that values your voice and empowers you to make an impact
• Two additional CA leave days over the Christmas closure period
• Unlimited access to LinkedIn Learning to support your ongoing development

HOW TO APPLY

Simply select APPLY NOW and submit your application today. Applications close Friday 6 March.

CA ANZ welcomes applications from people of all ages, genders, cultural and linguistic backgrounds, Māori, Pasifika, Aboriginal and Torres Strait Islander peoples, people with a disability, and people who are diverse in gender and sexuality.

Please note: We are not engaging recruitment agencies for this role. Unsolicited CVs will not be accepted.