Data Management - Team Leader

FUNCTIONAL AREA : Customer Experiences & Services Manage the end-to-end onboarding and ongoing engagement of Rewards Partners that are a part of Fabfamily, ensuring customers can redeem their Fabcoins towards a variety of Experiences, Benefits, and Causes. Onboarding and Management of Rewards Partners : Identify, negotiate, onboard and maintain robust relationships with Rewards Partners across various sectors such as travel & hospitality, dining, learning, sustainability and social impact. Conduct Reputational Due Diligence and basic evaluations on aspects such as Sustainability, Social Impact, Promotion of Traditional Knowledge & Culture, and Healthy, Conscious Living. Ensure adherence to the Fabcoin Multiplier concept, negotiating deals where Fabcoins are worth significantly more than One Indian Rupee for Experiences & Benefits. Program Management : Create and manage digital and physical collateral / campaigns (social media, email, WhatsApp, Visual Merchandise) tailored for general and tier-specific communications to Fabfamily Members in our efforts to share the Fabcoin Multiplier offers being extended by our Rewards Partners. Data Monitoring and Reporting : Continuously collect, monitor, analyse and report SVC data regarding Fabcoins earn & burn activities. Use data insights to help improve the loyalty program from the customers’ perspective and partner engagement strategies. Promotions and Optimization : Lead promotions with marketing teams, manage the microsite and app merchandising and execute promotions calendar in close coordination with our Branding & Marketing as well as E-commerce teams. Bachelor’s in Management or a related field Prior experience in sales, P&L management, growth roles preferably in an e-commerce or customer-focused company. Proficiency in using Excel and other analytical tools. Experience : Approximately 4-7 years of experience in a relevant field. Experience in campaign management is an added advantage. net