Front Desk

Location : Hyderbad

Reports to : Principal

Employment Type : Full-time

Job Purpose

To be the first point of contact for visitors, parents, and staff while providing administrative and clerical support to ensure the smooth functioning of the school's front office.

Key Responsibilities

Front Desk Management

Greet and assist visitors, students, parents, and staff in a professional and courteous manner.

Answer and direct phone calls to the appropriate departments.

Manage the reception area to ensure a welcoming and organized environment.

Communication & Coordination

Handle general inquiries via phone, email, or in person.

Distribute messages, notices, circulars, and mail to staff and students.

Liaise with internal departments and external vendors as needed.

Student & Parent Interaction

Assist parents and visitors with check-in / check-out procedures.

Maintain accurate records of student attendance, late arrivals, and early dismissals.

Support with student admission and orientation procedures, as needed.

Administrative Support

Maintain visitor logs and ensure compliance with school security protocols.

Manage courier dispatch and receipt.

Assist with scheduling appointments and school events coordination.

Provide basic clerical support including data entry, filing, and document preparation.

Technology & Systems

Use school software systems for attendance, communication, and scheduling.

Update contact information and databases regularly.

Qualifications & Skills

Bachelor's degree or equivalent (preferred)

Prior experience in a school or customer-facing role (1–3 years)

Excellent communication and interpersonal skills

Professional appearance and demeanor

Proficient in MS Office and basic IT tools

Ability to multitask and remain calm under pressure

Knowledge of school management software (desirable)

Fluency in English; knowledge of other languages (a plus)

Working Conditions

Office hours typically align with school timings (e.g., 8 : 00 AM – 4 : 00 PM).

Must be punctual and reliable.

Occasional extended hours during school events or admissions season.

Personal Attributes

Friendly and approachable

Discreet and trustworthy

Detail-oriented and organized

Culturally sensitive, especially in a diverse international school environment

Skills Required

Ms Office