Workforce Management Analyst
ConfidentialMumbai, India6 days ago
Job descriptionGraduate in any discipline. Minimum 2 years of experience in Workforce Management, with strong exposure to forecasting, scheduling, and capacity planning. Proficient in MS Excel (advanced formulas, pivot tables, data analysis). Knowledge of ACD systems and WFM tools such as IEX, Aspect, NICE, or Verint preferred. Excellent analytical, communication, and problem-solving skills. Ability to manage multiple tasks and meet tight deadlines with minimal supervision. Strong initiative and ownership mindset. Organized and adaptable to changing business needs. Team player with a positive and professional attitude.
About the Role
We are looking for an analytical and proactive WFM Analyst to join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations.
Key Responsibilities
- Forecast and model capacity based on historical data and future business requirements.
- Create, maintain, and review capacity plans on a regular basis.
- Perform variance and root cause analysis to improve forecast accuracy.
- Track and maintain headcount data including new hires and attrition.
- Ensure accuracy and reliability of WFM reports and databases.
- Partner with Operations to enhance delivery processes and drive efficiency.
- Support projects and ad-hoc analysis as needed.
Required Skills & Qualifications
Soft Skills
Skills Required
Ms Excel
Create a job alert for this search
Workforce Management Analyst • Mumbai, India
Related jobs
As a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations.You ov...Show moreLast updated: 21 days ago
- Promoted
ADP Workforce Manager Implementation – Lead Consultant Engagement
ACL DigitalKalyan-Dombivli, IN ADP Workforce Manager Implementation – Lead Consultant Engagement.Contract (Full-time, 40 hrs / week).ADP Workforce Manager to guide the end-to-end implementation, ensure alignment with best practice...Show moreLast updated: 2 days ago
- Promoted
Workforce Manager
Integrated Personnel Services Limitedmumbai, maharashtra, in Job Role : Senior Technical Consultant.Bangalore, Chennai, Hyderabad, Noida, Pune.Shift : US Shift (7PM IST-3PM IST).Work Mode : Hybrid( 11 days WFO).
Technical Consultant for Infor Workforce Managemen...Show moreLast updated: 1 day ago
- Promoted
Business Analyst – Salesforce
dentsuMumbai, Maharashtra, India Senior Business Analyst (Salesforce Core).Junior Business Analyst (Salesforce Core).Preferably Mumbai, flexible for remote).
Salesforce Business Analysis team.The team will work closely with busines...Show moreLast updated: 2 days ago
- Promoted
Workforce Management Real - Time Analyst
ConfidentialMumbai City, Navi Mumbai, Mumbai We are looking for full-time Workforce Management Real-Time Analysts (WFM RTA) who will be responsible for managing and monitoring the contact centers real-time operational performance.This role in...Show moreLast updated: 30+ days ago
- Promoted
Business Analyst - Salesforce
dentsuMumbai, Mumbai (district) Senior Business Analyst (Salesforce Core).Junior Business Analyst (Salesforce Core).Preferably Mumbai, flexible for remote).
Salesforce Business Analysis team.The team will work closely with busines...Show moreLast updated: 1 day ago
- Promoted
- New!
Workforce Management & Analytics Specialist – Contact Center Operations
Applicantzmumbai, maharashtra, in THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We are looking for a Workforce Planning Analyst to join its Client Services team.
This role is responsible fo...Show moreLast updated: 11 hours ago
- Promoted
Workforce Management Analyst (RTA)
ConfidentialMumbai This is a full-time on-site role for a Workforce Management Analyst (RTA) in Mumbai.The Analyst will be responsible for tasks related to workforce planning, eWFM, and ensuring effective communicati...Show moreLast updated: 30+ days ago
- Promoted
Workforce Management Analyst
TPthane, maharashtra, in Location : Thane / Mumbai / Work from Office.Salary : Market standards, based on current CTC.Job Summary : The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managi...Show moreLast updated: 24 days ago
- Promoted
Workforce Management Analyst, CEX Operations
ConfidentialMumbai, India For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one mil...Show moreLast updated: 6 days ago
- Promoted
- New!
Solutions Architect-Workforce management
InfoSpeed Services, Inc.Kalyan-Dombivli, IN Role : Solution architect- Remote.If anyone interested, please share the resume.Show moreLast updated: 15 hours ago
- Promoted
- New!
Workforce Manager
ConfidentialIndia, Mumbai Job Role : Senior Technical Consultant.Bangalore, Chennai, Hyderabad, Noida, Pune.Shift : US Shift (7PM IST-3PM IST).Work Mode : Hybrid( 11 days WFO).
Technical Consultant for Infor Workforce Managemen...Show moreLast updated: 13 hours ago
- Promoted
Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts
TELUS Digitalmumbai, maharashtra, inRemote
- Promoted
Salesforce CRM Business Analyst
ValueMomentumMumbai, Maharashtra, India Senior Salesforce Business Analyst.The ideal candidate will be responsible for gathering business requirements, analyzing processes, and delivering data-driven solutions within the Salesforce ecosy...Show moreLast updated: 30+ days ago
- Promoted
- New!
Workforce Planning Analyst – Client Services (Global Scheduling & Forecasting)
Applicantzmumbai city, maharashtra, in THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We are looking for a Workforce Planning Analyst to join its Client Services team.
This role is responsible fo...Show moreLast updated: 11 hours ago
- Promoted
Workforce Analyst I
ConfidentialMumbai, India Are you interested in project management and acting as a project lead Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-...Show moreLast updated: 6 days ago
- Promoted
- New!
15h Left : Workforce Management Analyst
TPThane, Maharashtra, India Location : Thane / Mumbai / Work from Office.Salary : Market standards, based on current CTC.Job Summary : The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managi...Show moreLast updated: 1 hour ago
- Promoted
Workforce Management Specialist
InfoSpeed Services, Inc.Mumbai, IN We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients.ENGINEERING LEAD – WORKFORCE MANAGEMENT.
Product manager-Workforce management.Solution A...Show moreLast updated: 1 day ago
- Promoted
- New!
Workforce Specialist
InfoSpeed Services, Inc.Thane, IN Today we have a new role with us.Show moreLast updated: 15 hours ago