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Assistant Manager - Agency Management, Collection Field North

ConfidentialLucknow

30+ days ago

Job description

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for the management of all collections processes for allocated portfolio in the assigned CD / Area basis targets set for resolution, normalization, rollback / absolute recovery and ROR.

Role Accountability

Conduct timely allocation of portfolio to aligned vendors / NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers

Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR

Ensure various critical segments as defined by business are reviewed and performance is driven on them

Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value

Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers

Raise red flags in a timely manner basis deterioration in portfolio health indicators / frauds and raise timely alarms on critical incidents as per the compliance guidelines

Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies

Skills Required

Due Diligence, Process Orientation, Data Security

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Assistant Management • Lucknow

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