Key Account Manager (Applicants must be from IIM or ISB)

Key Account Manager | Bangalore (Applicant must be from IIM or ISB)

About Reach

Revolutionizing Mobile Connectivity Through AI-Powered Innovation

Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.

Position Overview

Location : Bangalore, India | Experience : 5-7 Years | Industry : Telecommunications & Mobile Technology

Seeking : Dynamic Telecom Key Account Manager | MVNO / MVNE Specialist | Mobile Technology Expert

Join our innovative telecom-focused organization as a Telecom Domain Expert – Account Management and drive operational excellence across Mobile Virtual Network Operator (MVNO) , Mobile Virtual Network Enabler (MVNE) , and Mobile Network Operator (MNO) ecosystems. This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in :

✅ MVNO / MVNE Operations & Strategy

✅ MNO Partnership Management

✅ SaaS Platform Management & Implementation

✅ Telecom Billing Systems (BSS / OSS)

✅ CRM & Subscriber Management

✅ Mobile Technology & Digital Transformation

✅ AI-Powered Analytics & Automation

The ideal candidate will have hands-on experience in the mobile virtual network ecosystem , telecom platform management , and MVNO / MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence .

Key Responsibilities

MVNO / MNO Account Management

Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem

Participate in product presentations for brand onboarding and engagements

Build and maintain strong, long-term relationships with key stakeholders at client organizations

Conduct regular business reviews and strategic planning sessions with clients

Engage directly with clients for requirements gathering, updates, and escalations.

Ensure seamless communication across time zones and teams

Develop comprehensive account plans with clear objectives, strategies, and success metrics

Analyze market trends, competitive landscape, and client business models

Prepare and present executive-level reports on account performance and market insights

Contribute to product roadmap discussions based on client feedback and market requirements

Account Growth

Drive account expansion through upselling and cross-selling of platform features and services

Develop and execute account-specific growth strategies aligned with client business objectives

Monitor account health metrics and implement retention strategies to minimize churn

Collaborate with sales team to identify and pursue new opportunities within existing accounts

Ensure successful platform adoption and subscriber onboarding

Monitor KPIs, account health, and risk metrics.

Support contract renewals, growth strategies, and stakeholder coordination.

Operations

Monitor billing accuracy , platform uptime , and telecom SLAs with the help of team

Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement.

Monitor telecom KPIs , billing performance metrics , and subscriber analytics

Lead cross-functional telecom initiatives to streamline BSS / OSS workflows

Ensure telecom regulatory compliance and GSMA standards adherence

Manage platform resource allocation and capacity planning across mobile services

Drive AI digital transformation initiatives in telecommunications operation

Drive automation and process optimization using AI-powered tools and analytics.

Use AI-generated reports and insights to support planning, performance reviews, and process improvements.

Program Management

Oversee project delivery from MVNO concept to launch

Develop product implementation timelines and budgets

Coordinate platform integration projects with Brands, 3 rd party and MNO partners

Implement project management best practices and ITIL methodologies

Coordinate telecom integrations , billing configurations , and subscriber management

Required Qualifications

Education & Telecom Experience

MBA from IIM / ISB, or equivalent top-tier business school (Regular or Executive Program)

Strong academic record with demonstrated analytical and strategic thinking capabilities

3-5 years in telecom operations , mobile technology , or MVNO / MVNE roles

✅ Domain Expertise Required : Deep understanding of mobile virtual networks , telecom platforms , billing systems

AI : Hands-on experience with implementing AI tools for operations and business analytics

Proven track record managing telecom projects and mobile service launches

️ Skills & AI-Enabled Telecom Systems

Proficiency in telecom project management tools (Jira, Asana, Microsoft Project)

Advanced telecom analytics and AI-powered data analysis capabilities

Telecom Billing Systems : BSS / OSS platforms , revenue assurance , subscriber billing

AI-Enhanced CRM : Customer lifecycle management , predictive subscriber analytics , automated customer operations

☁️ SaaS Platform Management : Cloud telecom solutions , API integrations , mobile platform implementations

Mobile Analytics Platforms : AI-powered BI tools , predictive analytics platforms , automated reporting systems

Knowledge of Lean / Six Sigma and AI-driven process optimization

Core Telecom & AI Competencies (

Mobile Technology Expertise : MVNO / MVNE business models , MNO ecosystems , mobile industry dynamics

Telecom Technical Acumen : Mobile platforms , billing infrastructure , telecom APIs

Regulatory Knowledge : Telecom compliance , TRAI regulations , GSMA standards , AI governance

Mobile Customer Experience : AI-powered subscriber journey optimization , intelligent customer service

Platform Operations : Understanding of AI-enabled mobile platforms and automated telecom operations

Strong telecom stakeholder management and mobile operator relations

Digital & AI Transformation : Experience with telecom modernization , cloud migration , and AI implementation

Excellent data-driven presentation skills for technical and business audiences

⭐ Preferred Qualifications

Certifications & Advanced Experience

PMP , Lean Six Sigma , or ITIL certification

AI / ML Certifications : Google Cloud ML , AWS ML Specialty , Azure AI Engineer , Coursera ML certificates

MVNO / MVNE Expertise : Mobile virtual network launches , MVNE platform management

Billing Platform Mastery : Amdocs , Oracle BRM , Ericsson Charging , Nokia BSS

☁️ Cloud Telecom : AWS / Azure telecom solutions , cloud-native platforms

Revenue Management : Telecom P&L responsibility , AI-driven mobile service monetization

Change Management : Telecom transformation projects , AI implementation , platform modernization

API & Integration : Telecom APIs , mobile service integrations , microservices architecture

International Experience : Global roaming , cross-border mobile services

Emerging Technologies : IoT connectivity , AI-powered mobile applications , intelligent automation