Technical support engineer

Movate is hiring for TECHNICAL SUPPORT Designation : EngineerLocation : ChennaiWork Mode : Work from officeShift : NightOnly Immediate joiners can apply,Experience- 1 to 6 yearsDegree is mustJOB RESPONSIBILITIES :

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
• Ensure resolution provided in the first interaction with the customer
• Acquiring knowledge about the newly released products and recent updates.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Position and sell Premium support contracts to customers based on their support entitlement.DESIRED SKILLS
• Should have good comprehensibility and understandability of what customers want
• Should have critical thought process and decision-making capability with focus on accuracy
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Customer centricity and eagerness to drive himself / herself for upgradation in knowledge.
• Ability to sell / Upsell
• Candidates should be open to a shift of 24x7.SOFT SKILLS :
• Should possess good English verbal skills
• Excellent logical reasoningInterested candidates can share your resume to or call@