Team Lead (International voice exp )

Job Description :

As a Team Leader in our International Voice Contact Center, you will oversee a team of customer service

representatives, ensuring they provide outstanding service to our international customers. You will be

responsible for guiding your team to meet and exceed performance targets, manage daily operations, and

maintain high standards of customer satisfaction.

Key Responsibilities :

Team Management :

• Lead, mentor, and motivate a team of customer service representatives.
• Conduct regular team meetings, one-on-ones, and performance reviews.
• Address team concerns and provide feedback for continuous improvement.

Performance Monitoring :

Quality Assurance :

Operational Management :

Reporting :

Training and Development :

Compliance :

Qualifications : Education :

Experience :

contact center.

Skills :

Other Requirements :

Skills Required

Team Handling, Team Management, Team coaching, team training , Team Leading