State Head - Collections
ConfidentialHyderabad / Secunderabad, Telangana, India5 days ago
Job descriptionHyderabad or Bangalore - to handle AP / TS / KA Jaipur or Indore - to handle MP / UP / RJ Manage recovery and collection operations across assigned geography (state / region). Drive portfolio-wise recovery performance to achieve targeted collection and resolution goals. Review delinquent and written-off accounts, ensuring timely tracking and follow-up. Conduct regular field visits across the assigned region along with agency FOS or regional / area managers. Coordinate with Head Office and cross-functional teams to enable smooth recovery operations. Maintain and update MIS on delinquent accounts, agency performance, and field activities. Ensure daily operational reporting and adherence to collection SOPs and compliance processes. Handle customer escalations and ensure preventive mechanisms are in place at the agency level. Oversee repossession of hypothecated assets in coordination with the legal team. Facilitate out-of-court settlements and negotiate recovery cases within approved authority limits. Ensure field visits, follow-ups, and collection efforts are recorded as per policy and system requirements. Evaluate, appoint, and manage recovery agencies / vendors in line with organizational policy and manpower requirements. Education : Bachelor's / Master's degree in any discipline. Technical Skills : Proficiency in MS Office (Excel, Word, PowerPoint). Experience : Minimum 10 years in collections, with at least 4–5 years in a managerial / team leadership role. Exposure to collections across multiple products such as MSME, MFIs, LAP, or retail loans preferred. Strong communication and interpersonal skills; multilingual ability preferred. Customer-focused with high accountability for results. Target-driven and self-motivated with strong execution orientation. Ability to manage and coach field teams and vendor partners effectively. Sound judgment, decision-making, and problem-solving ability. High integrity and compliance orientation. Strong networking, negotiation, and conflict resolution skills.
About Vivriti Group :
Vivriti Group is a pioneer in the Mid-Market Lending space providing tailored debt solutions to mid-sized entities. The group has the following businesses :
- Vivriti Capital Limited, a systematically important NBFC (NBFC ND-SI) regulated by RBI. As on date, Vivriti Capital has disbursed USD 3 billion across 300+ enterprise borrowers and is rated A+ by CRISIL.
- Vivriti Asset Management, subsidiary of Vivriti Capital, is a fund manager to fixed income alternate investment funds (AIFs). As on date, Vivriti Asset Management has across funds, raised commitments of over USD 500 million from 900+ Institutional and private contributors. Vivriti AMC has also made investments of over USD 575 million across 80+ entities.
https : / / www.youtube.com / watchv=5rGfHVlRX0A
Job Title : State Collection Head – Retail
Job Location :
Purpose of the Role :
To provide functional and operational support to the field recovery and collection teams / agencies. The role involves managing delinquent customer accounts, overseeing repossession of hypothecated assets, handling field escalations, and ensuring adherence to the legal and internal collection processes.
Key Responsibilities :
Qualifications & Skills :
Key Competencies :
Reporting To :
Head – Retail Collections
Job Type :
Field-based role; extensive travel required across assigned geography.
Skills Required
Word, Powerpoint, Excel, Ms Office
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State Head • Hyderabad / Secunderabad, Telangana, India
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