Regional Collection Manager

Lead and manage a team of Area Collection Managers (ACMs) to achieve regional recovery and collection targets.

Develop and implement collection strategies across locations to ensure portfolio quality and minimize delinquencies.

Monitor and review performance of collection agencies and in-house teams; ensure adherence to compliance and regulatory guidelines.

Drive performance improvement through regular reviews, field visits, and training sessions for ACMs and recovery staff.

Handle escalated and high-value delinquent cases directly to ensure effective resolution.

Analyze regional collection trends, prepare MIS reports, and present insights to senior management.

Experience in unsecured loan collections recovery / flows is mandatory.

Skills Required

Training