Job Responsibilities :
- Ensure the reliability, availability, and performance of Enterprise Content Management Systems (ECMS) within the organization.
- Proactively monitor ECMS infrastructure and applications to detect and diagnose performance issues, errors, and potential bottlenecks.
- Troubleshoot and resolve complex ECMS-related incidents, ensuring minimal downtime and disruption to services.
- Develop and implement automation tools and scripts to reduce system downtime, minimize manual interventions, and enhance operational efficiency.
- Collaborate closely with various stakeholders, including development teams, operations, and business users, to ensure smooth system operations and alignment with business needs.
- Document and maintain comprehensive ECMS architecture, configurations, standard operating procedures, and runbooks.
- Participate in on-call rotations and incident response, contributing to post-incident reviews and implementing corrective actions.
Required Skills :
Experience in ensuring the reliability and availability of Enterprise Content Management Systems (ECMS).Proficiency in monitoring and troubleshooting ECMS performance issues.Ability to develop automation tools for system operations.Strong collaboration skills for working with stakeholders.Experience in documenting and maintaining ECMS architecture and configurations.Skills Required
Monitoring Tools, Troubleshooting, Automation Tools, System Operations