SAP Customer Success Manager

10+ years experience :

Experience in managing Customer for SAP Projects – Implementation, Support, Conversion. Migration & Strategic Staff Augmentation and will have the ability to work in collaboration with a variety of teams and business units (both internal & external). Responsible for managing program and maintaining a supportive, productive environment through effective leadership, while maintaining Productive relationship with the external & Internal Stakeholders .

RESPONSIBILITIES :

• Create & Nurture a Technological thought Leadership around the SAP ERP Products / Solutions.
• Work with the respective LOB / Product Architects / Stakeholders with a involved & continuous relationship, ensuring success of the existing & prospective engagements.
• Understanding requirements, help translate to a meaningful & winnable Solutions.
• Forecast Skills & requirements , come-up with an Operating model and execute along with the Internal teams.
• Support the Ongoing & prospective Sales Opportunities from a Presales & Solutioning perspective.
• Collaborate with Client Manager, Account Manager, Delivery Managers, leads and team members to review, identify, and resolve project challenges.
• Oversee budgets, quality standards, and audits in order to disseminate information to other team managers
• Cultivate strong relationships with Client's Program Manager, Delivery lead(s) to Proactively forecast & negotiate, guide on Best Practises

REQUIREMENTS :

Skills Required

Support, S4hana, Sap Ecc, Development, Implementation