JOB TITLE : TQM - KPI Specialist
Job Location : Pune
Experience : 4-10 yrs
Job Description : POSITION SUMMARY
We are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.G., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.
JOB REQUIREMENTS : TQM - KPI Specialist
EDUCATION : Bachelor’s degree in mechanical engineering with work experience Exhaust Aftertreatment System.
REQUIREMENTS :
- Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support.
- Hands-on expertise in KPI development, RCA, 8D, and TQM tools / methodologies.
- Strong knowledge of Lean, Six Sigma, ISO / TS 16949 or IATF 16949.
- Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.).
- Strong communication and stakeholder engagement skills in a virtual / global team setup.
Responsibilities :
KPI Monitoring & TQM Support
Define, track, and report TQM-related KPIs (e.G., defect rate, FTR, rework %, customer complaints).Develop digital dashboards and tools for real-time KPI visualization across regions.Coordinate with regional quality leaders to align on global KPI standards and thresholds.RCA / 8D Problem Solving
Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues.Train and coach virtual teams in problem-solving methodologies.Ensure timely closure and documentation of 8D reports with clear action tracking.Virtual Engineering Quality Support
Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA / PFMEA validations, etc.Act as a quality SME to support virtual development teams in eliminating defects at source.Maintain alignment with global engineering standards, quality gates, and release protocols.Quality Systems & Initiatives
Drive continuous improvement initiatives in alignment with TQM principles.Support digital transformation of quality processes (e.G., automated defect tracking, Power BI / Excel analytics).Collaborate with IT / Tech teams to enhance data connectivity and traceability in the quality system.Stakeholder Collaboration
Engage with cross-functional stakeholders across geographies to ensure consistent quality culture.Coordinate with regional customer quality teams to analyze feedback and reduce warranty / rework issues.Prepare and present global dashboards to senior management during quality review forums.