Senior Business Analyst + CRM or CxOne or Verint

Summary

As a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

• Play a critical part in ensuring Gainwell is meeting our business objectives in important areas.
• 10+ years of experience working as a business analyst or 'requirements translator' between technical and non-technical personnel, with 3 or more years of relevant areas either 'CRM' or 'CxOne' or 'Verint'
• Experience in US healthcare is mandatory.
• Requirements Gathering & Documentation (Leading Requirements Gathering Sessions and Eliciting Requirements), Process Mapping, Experience in Conversational Design & Bot Deployments, English Fluency, Communication Skills, Test Case Development, Prompt Engineering.
• Help coordinate a business analyst team's duties and activities on IT projects and nurture newer team members by providing guidance and support
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
• Work with the stakeholders to develop business specs at the start of a technical project
• Analyze, plan, design, document or make recommendations to improve business processes to support client's technology goals
• Help verify that all requirements have been met by approving and validating test results
• Strong SQL knowledge. Ability to write complex queries.
• Ability to create detailed and thorough design documents and test plans / execution for medium to large initiatives.
• Strong analytical and business process re-engineering skills

What You Should Expect In This Role

Skills Required

Documentation, Process Mapping, Requirements Gathering, Sql, Test Case Development