Customer Support Agent (Hotel Operations)

Customer Support Agent – Hotel Operations

Location : Remote (India)

Experience : 1–3 years

Start Date : Immediate joiners

Shifts : Rotational (US Hours)

About the Role

We’re looking for a Customer Support Agent to assist guests for our US-based hotel operations . The ideal candidate has excellent English communication skills , a polite and professional demeanor, and a passion for hospitality. Prior experience in hotel or reservations support is a strong advantage.

You’ll serve as the first point of contact for guests — handling reservations, inquiries, and service requests with professionalism and warmth.

Key Responsibilities

• Respond promptly to guest inquiries via phone, chat, or email in a friendly and professional manner.
• Manage hotel reservations , modifications, cancellations, and special requests accurately.
• Provide detailed information about hotel facilities, room availability, rates, and promotions.
• Resolve guest issues or escalate them to the appropriate team to ensure swift resolution.
• Maintain accurate records of guest interactions and transactions in the system.
• Coordinate with internal hotel teams (front desk, housekeeping, reservations) to ensure smooth guest experiences.
• Work collaboratively with a global support team and adhere to rotational shifts aligned with US time zones .

Requirements

Good to Have