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Job profile For the post of IT Service Specialist -FMCG organisation
Ace ConsultantsPune, Maharashtra, India6 hours ago
Job description8+ years of overall work experience, with not less than 3 years in supporting Global applications coupled with good idea of delivering support to local applications Having FMCG or Pharma IT background with fair understanding of business processes and exposure to supporting IT systems in Manufacturing & Distribution environment in India Good Knowledge of Managing IT helpdesk supporting customer calls Good Communication skills with ability to build business partnership & trust; Ability to navigate through Complex Global environment for delivering results Knowledge on IT Service Management & delivering IT Support Services in line with defined KPIs with continuous improvement mindset Ability to lead Vendor Governance meetings & Drive Collaboration towards common goal of delivering IT support to the satisfaction of large number of business users / Customers IT Service Management of Incidents, Service Tickets, Change Requests with knowledge of prioritization and delivering KPIs Resource Planning, Budgeting & Controlling Problem Solving skill Ability to support business working across L1, L2, L3 support resources & navigating through Global IT environment Understanding of SAP ECC core modules & knowledge of landscape Fair knowledge of Distributor Management system & Mobile Sales Force Application Knowledge on ServiceNow ITSM tool will be an advantage
Roles and Responsibilities
- Be responsible & accountable for IT Service Delivery
- Support IT Management in the decision-making process through the monitoring of relevant IT Services
- Contributes to defining KPIs and dashboards and suggesting ways to improve performances
- Ensures that all IT services and support functions remain responsive to customer needs
- Ensures adequate reporting and service standards are met for all services
- All technical changes are communicated and managed with appropriate governance
- Enforces a program of continual service improvement across the wider IT service delivery function
- Be Accountable for Statutory & Internal Audits, Monitor Compliance with Group Governance & Implement Group IT policies as applicable
Desired Candidate Profile
Perks and Benefits
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