Assistant Vice President- SFDC –Field Service Lightening Technical Architect

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook

Inviting applications for the role of Assistant Vice President- SFDC Field Service Lightening Technical Architect

A Salesforce FSL Architect must possess broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure high-performance technical solutions that maximize the potential of the Salesforce platform

Responsibilities :

Understand SFS Scheduling and optimization configuration out-of-box capabilities and configuration of scheduling policies work rules & Service Objectives

Understand SFS resource management contractors timesheets operating hours shifts primary and secondary territory setup. inventory management (return request & track)

Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities

Understand Salesforce Field Service (SFS) architecture Work Order and Service Appointment life cycle bulk scheduling dispatch unschedule. Preventive maintenance and configuration of Dispatcher Gantt

Lead and facilitate discovery and scoping sessions with clients. Understand client business process and potential constraints (budget timeline expertise etc.) to define optimal and reasonable project scope and expectations

Incorporate past experiences business savvy creative and out-of-the-box thinking in designing solutions; offer multiple potential solutions

Coordinate with Technical Architects / CTAs integration and data consultants and others as needed for specific technical design requirements

Excellent in identifying the gaps and opportunities between as-is and to-be processes.

Provide technical leadership and insights during RFP and presales process able to work closely with presales team.

Create and defend solution estimate and SOW

Setup of project governance model.

Understand the business problem and convert the problem into value stream through a feasible application architecture.

Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security business process mapping integrations plan environment plans risks and mitigation plan boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you!

Minimum qualifications :

B.E or or MCA

Relevant experience in Salesforce Field Service (SFS)

Strong understanding of Salesforce FS architecture and components.

Experience with web development technologies such as HTML CSS JavaScript and Apex.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Salesforce certifications are a plus.

Must have integrations experience with different tools and technologies using middleware or point to point.

Excellent understanding of design patterns enterprise architectural patterns and enterprise integration patterns.

CI / CD exposure is a must.

Excellent skills in large data volume applications and security aspects.

ArchiMate is an additional advantage.

Preferred qualifications

Salesforce PD II Sales Cloud Service Cloud and Marketing Cloud Certifications etc...

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Exec

Key Skills

Presentation Skills,Risk Management,Financial Services,IFRS,Banking,Pricing,Analysis Skills,Securities Law,Investment Banking,Relationship Management,Strategic Planning,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1