Sr Consultant - Applications support

The Role

Application consultant for BFSI Sector having extensive understanding and experience in Core Banking Solutions architecture and Build & propose solutions, Create delivery plan for Java / Flex cube based applications

Design and implement solutions for application support model and analyse bugs / develop fixes for Core Banking Solution and NON Core Banking Solution application's

Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence As a Squad Leader, you'll drive a team of highly skilled and motivated professionals, entrusted with delivering state-of-the-art solutions and pioneering initiatives that will chart the future of Kyndryl.

Your role as a Squad Leader extends beyond traditional leadership. You'll be the go-to-expert in your technology and service domain – guiding, motivating, and mentoring your squad to ensure the seamless delivery of services and initiatives. Collaborating closely with cross-functional teams is paramount to achieving our business objectives and transforming requirements into strategic opportunities.

You will be at the forefront of service quality – dedicated to ensuring that your team not only meets but exceeds customer expectations while adhering to relevant Service Level Agreements (SLAs). Managing escalations, engaging with customers, optimizing workflows and priorities, and efficiently handling backlogs will be second nature to you. You'll run Agile ceremonies – driving improvement in our delivery processes. Your determination to enhance squad outcomes is the catalyst for success.

As a Squad Leader, you'll be the bridge between business requirements and innovative solutions. Through close collaboration with stakeholders, you'll gain profound insights into their needs and translate them into strategies that push the boundaries of what's achievable. You will be the champion for continuous improvement, and your end-to-end ownership of your technology and service domain will empower you to transform business requirements into the opportunities that drives Kyndryl forward.

This role is instrumental in how we deliver exceptional services to our customers – building their trust and confidence in our capabilities. Your work will not only impact the way we do business but also redefine how we deliver excellence in technology services. If you're ready to lead from the front, drive innovation, and shape the future of technology service delivery, this role is your gateway to a rewarding and impactful career journey with us.

Key Responsibilities

• Core Banking Application Support : Provide level 3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.
• Mobile Banking Application Support : Support mobile banking applications, ensuring seamless customer experience and resolving technical issues.
• Net Banking Application Support : Provide support for net banking applications, ensuring secure and reliable online banking services.
• Support for Other Banking Applications : Provide support for other banking applications, including payment gateways, ATM / POS systems, and risk management systems.
• Technical Expertise : Serve as a technical expert for banking applications, providing guidance and advice to clients and internal teams.
• IT Service Management : Collaborate with clients to implement IT service management best practices, including incident, problem, and change management.
• Banking Systems Knowledge : Demonstrate in-depth knowledge of banking systems, including core banking, payments, and risk management.
• Client Relationship Management : Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Team Leadership : Lead and mentor junior team members, providing guidance and support to ensure successful project delivery.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path such as an Architect – you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Preferred Skills and Experience

Skills Required

Bfsi, Business, Six Sigma Projects, Finance, Applications Support