Manager, IT Infrastructure & Operations

This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure. The role will manage a team of 4 located in India, Australia, and China. Cloud certifications and strong cloud experience is a must.

The APAC IT Infrastructure Manager responsibilities include :

• Builds and maintains strong relationships, acting as a liaison between internal staff and the BU internal customers
• . Provides transparent communication on both a strategic and an operational level to BU and GBS personnel
• . Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities
• . Refines and approves Standard Operating Procedures (SOP'S) for traditional and cloud operations.
• . Provides input and builds out the service catalog to better meet business needs
• . Develops, shares, and leverages best practices across the Global Hosting organization
• . Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPI's and implements process revisions to drive continuous improvement.
• . Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget
• . Assures It Operations Support services are reliable, efficient, and resilient in response to business needs
• . Implements common ITIL / ITSM processes as defined by the ITSM Process management team
• . Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs.
• . Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives.
• . Provides for accurate and complete configured item data within the appropriate tooling
• . Vendor and 3rd Party Supplier Engagement :

o Interfaces with vendors to establish IT Operations services for cloud environments

o Monitors SLA's and IT Operations engineers performance in delivery of assigned tasks

o Provides guidance in the development and refinement of Standard Operating

Procedures used to deliver Global Hosting services

What You Bring To The Team -

Strong experience with cloud operations