Specialist, ITSCM

The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines : Incident and Crisis Management (IM / CM), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events. In this second line of defense responsibility, this position is accountable for supporting the ITSCM &ITR team in meeting the AXA Group, global regulatory and specific business requirements for Information Technology service continuity / disaster recovery and validating AXA XL’s capabilities to respond to disruptive events impacting our information technology related services. You will be assisting in the administrative and tactical execution of the global disaster recovery planning components of the overall OR program that are focused on the continuity / recovery of the information technology systems, infrastructure, and services supporting AXA XL business and administrative operations, including maintaining established local office, data center, Cloud and 3rd Party related disaster recovery plans and standards, assisting in business impact analyses / risk assessments, and assisting in the execution of tests / exercises with the business and IT teams in a global collaboration environment. In our future focused Operational Resilience technology toolset, the position holds a pivotal role in managing the technology and associated data, producing key performance metrics, tracking risks and remediation plans, creating customized data visualizations, ensuring proper data quality, training users, and working across departments and within a large senior stakeholder network to streamline and strengthen our organizational response and recovery capabilities.

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What will your essential responsibilities include?

• Assist in the coordination and execution of medium to large-scale disaster recovery exercises / tests for data centers, offices, Cloud, and 3rd Parties ensuring proper processes and controls are followed, validated and reported.
• Track and follow-up on issues and problems encountered during ITSCM / DR exercises. Identify ITSCM / DR capabilities and areas of improvement while seeing risks / gaps to resolution and reporting progress on remediation plans.
• Participate in the completion of an annual ITSCM / DR strategic analysis and risk assessment, which includes a company-wide business impact analysis to determine critical IT systems / applications and operational processes.
• Assist IT incident / crisis team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness.
• Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews.
• Assist in the execution of ITSCM / DR certification process to keep plans current relative to changes in recovery team members, as well as the IT infrastructure, data centers, and systems / applications supporting the business.
• Create, update, and evolve ITSCM / DR documentation and execute regular Quality Assurance reviews to ensure a robust IT Service Continuity Management System implementation.
• Assist in performing data center operations and communications network disaster recovery capacity planning in coordination with AXA XL and AXA Group technology groups.
• Perform and / or ensure that all relevant testing outputs are appropriately reviewed, approved and filed.
• Assist in the implementation of ITSCM / DR methodologies and tools.
• Adhere to external professional business continuity management standards and professional practices (, Disaster Recovery Institute International – DRII).
• Actively participate and manage the compliance towards AXA’s Group Operational Resilience and local regulatory requirements (, specific Operational Resilience standards in UK, Ireland, Singapore, Australia, China, EU-DORA).
• Assist in IT recovery support and business resumption during a disaster / crisis or business interruption events, supporting the IT Incident Management Team directly and the larger Crisis Management structure through the input to relevant senior leaders.

You will report to the Head of ITSCM, Operational Resilience.

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AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re / insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

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