Senior Account Executive - Inside Sales (Inbound - North America)

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the North America market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.

Key Responsibilities

Inbound Lead Management & Qualification :

Engage with a high volume of inbound leads from various marketing channels with speed and efficiency.

• Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer.

Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.

Full Sales Cycle Management :

Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure.

Revenue Generation & Quota Attainment :

Strategic Account Engagement :

Collaboration & Communication :

Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness.

Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience.

Continuous Learning & Improvement :

Qualifications

Essential Skills :

Proven Inbound Sales Success (3-7 years) : Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.

Inbound Lead Conversion Expertise : Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.

Communication Excellence : Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.

Desired Skills :

Educational Background :

Bachelor&aposs degree

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Skills Required

Tech Savvy