Business Analyst Pega

Key Responsibilities

• Partner with business stakeholders to identify value-driven use cases for Pega Decisioning (NBA, adaptive models, and customer strategies).
• Translate business objectives into decisioning requirements, rules, and strategies within Pega CDH (Customer Decision Hub).
• Conduct impact assessments, ROI analysis, and define KPIs / metrics to measure business value delivered by decisioning solutions.
• Collaborate with product owners, architects, and developers in an Agile / Scrum setup, participating in sprint planning, reviews, and retrospectives.
• Write user stories, acceptance criteria, and decisioning logic requirements to guide development.
• Validate and test decisioning strategies to ensure alignment with business goals and compliance requirements.
• Monitor performance of deployed strategies and recommend optimizations for continuous improvement.
• Act as a bridge between business and technical teams, ensuring clarity and prioritization of decisioning-related requirements.
• Provide thought leadership on Pega best practices, guardrails, and industry trends in decisioning.
• Pega CSSA and Pega Decision Lead certifications a must (CDH)

Skills Required

Roi Analysis, Agile, Scrum, User Stories