Sales Operations- Deputy General Manager- Offline Merchants

About Paytm :

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role-

We are looking for a dynamic and detail-oriented Business-Product & Program Manager to drive the evolution of merchant onboarding, device deployment, and service flows for Paytm's offline merchant ecosystem. This role sits at the intersection of business, product, and operations - ensuring seamless onboarding journeys, strong policy alignment, and smooth collaboration across teams. The ideal candidate has a strong understanding of merchant acquiring flows (DIY and Assisted), can translate business goals into scalable product solutions, and can manage complex cross-functional programs with speed and precision.

Key Responsibilities

1. Merchant Onboarding & Product Flow Management

• Design, optimize, and manage merchant onboarding journeys across both DIY and Assisted channels.
• Drive improvements in conversion rates and turnaround times for onboarding journeys.
• Partner with product and tech teams to build scalable solutions for merchant acquisition.

2. Device Deployment & QR Mapping

3. Revisit & Service Flows

4. Policy & Compliance Alignment

5. Program Management & Execution

Qualifications & Experience

Preferred Skills

Why Join Us

Opportunity to work at the forefront of India's offline payments ecosystem.

Build and scale solutions impacting millions of merchants nationwide.

Work with a fast-moving, collaborative team driving high-impact business outcomes.

Compensation : If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Skills Required

Product Management, Program Management, Business Strategy