Network Operations Center Analyst

Job Title : Network Operations Center Analyst

Reports To : Manager, Network Operations

Employment Type : Full-time

Workplace Type : Remote

Timings : 12.30 p.m. IST onwards

The Celito Team

The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.

Job Overview

The Network Operations Center (NOC) Analyst will support day-to-day infrastructure and network operations for multiple client environments. This role focuses on proactive monitoring, patch management, advanced troubleshooting, and escalation support to ensure availability, performance, and reliability of client systems. The ideal candidate is technically strong, operationally disciplined, and comfortable working in a fast-paced operations environment. This role requires hands-on infrastructure experience, strong troubleshooting skills, clear documentation, and the ability to collaborate effectively with internal teams and clients.

Responsibilities and Duties

Network and Infrastructure Monitoring

• Monitor network, server, and infrastructure health using monitoring and alerting platforms
• Identify, triage, and respond to alerts related to system performance, availability, and capacity
• Perform root cause analysis for infrastructure incidents and document findings and remediation steps
• Escalate complex issues to engineering teams and vendors as required

Patch Management and Maintenance

Client Support and Escalations

Backup and Recovery Operations

Operational Processes and Continuous Improvement

Shift Coverage and On-Call Support

Qualifications