Senior Client Relationship Manager

1. Key Account Management :

Act as the primary interface for international customers ensuring timely and effective communication.

Build strong and long term relationships with OEMs and Tier 1 customers.

Manage overall account health including quality, delivery and commercial performance.

2. Sales Operations :

Collaborate with supply chain, production, quality and finance teams for seamless order execution.

Ensure on-time delivery, maintain target PPM levels and ensure healthy receivables.

Support accurate demand forecasting and inventory planning.

Quality Issues Liaison and responsible for Supply Chain Management.

3. International Business Development :

Identify and develop new business opportunities in global markets.

Expand business in existing accounts across various products.

Maintain a robust pipeline of RFQs and ensure high conversion rates.

Conduct market research and analyze industry trends to support strategic planning.

4. Business Finalization :

Lead pricing discussions and contract negotiations with international customers.

Ensure appropriate mechanisms for cost escalation and raw material price variations.

Monitor account profitability and support strategic pricing decisions.

5. Program Management :

Oversee new product development programs for global customers from RFQ stage to SOP.

Ensure timely completion of PPAP and other customer milestones.

Align internal stakeholders with customer timelines and expectations.

Qualifications

• Mechanical Engineering graduate with MBA (preferred).
• 13–16 years of experience in international sales - key account management in the automotive or manufacturing sector (Forging experience preferred).
• Proven ability to manage global customers and lead end to end business development cycles.
• Strong commercial acumen and international negotiation skills.
• Exposure to global trade practices and export documentation.
• Effective communicator with excellent relationship building capabilities.
• Analytical mindset with strong problem-solving and execution abilities.
• Ability to work across cultures and manage stakeholders globally.
• Excellent communication and negotiation skills.