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Vice President Global - Operations Leader (O2C, R2R & P2P)

Vice President Global - Operations Leader (O2C, R2R & P2P)

Impetus Career ConsultantsThrissur, IN
8 hours ago
Job description

Position – VP - Global Operating Leader

Experience : 23+ years

Location : Jaipur

Overview :

The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders. The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.

Key Responsibilities :

  • Lead global service delivery, ensuring SLA compliance and client satisfaction.
  • Establish governance frameworks, manage escalations, and lead steering committees.
  • Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.
  • Drive financial performance (cost-to-serve, EBITDA, profitability).
  • Embed AI, analytics, and digital transformation into operations.
  • Manage contract renewals, billing, scope changes, and productivity governance.
  • Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.

Key Competencies :

  • Strategic vision, problem-solving, and innovation.
  • Client relationship management and operational efficiency.
  • Financial acumen and risk / governance compliance.
  • Strong leadership, cultural development, and digital proficiency (AI, data).
  • Qualifications :

  • Bachelor’s degree; .
  • Significant experience in global BPO / outsourcing operations leadership.
  • Expertise in F&A (RTR, PTP, OTC) and managing multi-regional teams.
  • Knowledge of Lean / Six Sigma, digital tools, and automation.
  • Strong communication, analytical, and stakeholder management skills.
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