Senior Manager, Evangelism and Customer Advocacy

Job Description

This individual will strategize, create and execute targeted campaigns and build a multi-channel framework to engage customers across their lifecycle as an Icertis customer. You will be responsible for managing the strategic planning and timely execution of customer marketing programs that educate and engage customers, while enhancing the overall customer experience, ultimately turning customers into advocates. Success in this role will come from collaborating with multiple stakeholders across the organization. Your initiatives will result in increased adoption, account expansion, improving customer communication and supporting overall customer retention and loyalty.

Responsibilities

What you will do :

• Develop and execute comprehensive customer marketing campaigns and communications strategies to drive adoption, engagement, and retention.
• Collaborate closely with the Customer Success team to support adoption campaigns and ensure alignment with customer needs and objectives.
• Lead the development and adoption of the digital customer community platform. You will be responsible for the content calendar and upkeep of the community, including community moderation
• Lead the development and execution of customer newsletters, digital events, and other customer communication channels to keep customers informed and engaged.
• Plan and execute product release webinars to educate customers on new features and functionalities, driving excitement and adoption.
• Collaborate with customer-facing teams to develop customer programs that will drive nominations for the customer reference program.
• Provide support for customer events, including logistics planning, content development, and onsite coordination
• Map and understand the customer's lifecycle and align campaigns and messaging to each stage
• Standardize customer onboarding.
• Measure and analyze the impact of customer engagement programs, providing regular reports and insights to internal stakeholders.

Qualifications

What you will bring :

About Us

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

About The Team

Who we a re : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [HIDDEN TEXT] or get in touch with your recruiter.

Skills Required

Crm Systems, customer marketing , Communications