Sales Leader -Tele Sales Business

This role will oversee end-to-end Contact Centre Sales and operations for Computer Hardware (Laptop / Desktop) business via Inbound / Outbound / Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.

Duties & Responsibilities :

Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.

Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.

Conduct call listening, team coaching, and triangulation calls to enhance service quality.

Manage sales pipeline and drive ROI, ensuring alignment with business objectives.

Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.

Conduct weekly cadence meetings with internal and external stakeholders.

Ensure partner engagement & management for business growth.

Define and track daily, weekly, and monthly targets for the team.

Own P&L responsibility for the program, ensuring profitability and efficiency.

Continuously enhance processes and strategies for improved sales performance.

Required Experience & Skills :

Industry Experience : Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.

Minimum 18+ years of experience where 8+ years of experience into BPO industry and has managed b2b / b2c inside sales process

Leadership & Motivation : Ability to train, inspire, and drive Inside Sales teams to achieve targets.

Customer Service Excellence : Strong focus on client satisfaction and relationship management.

Organizational & Analytical Skills : Ability to delegate tasks, track sales goals, and optimize workflows.

Communication : Fluent in English & Hindi, with excellent interpersonal skills.

Technical Knowledge : Solid understanding of Laptop / Desktop products & solutions.

Preferred Qualifications :

Any Graduate Degree.

Experience in Contact Centre for Inbound / Outbound / Chat -Sales process.

Proficiency in CRM tools & sales automation platforms