This role will oversee end-to-end Contact Centre Sales and operations for Computer Hardware (Laptop / Desktop) business via Inbound / Outbound / Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.
Duties & Responsibilities :
- Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
- Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
- Conduct call listening, team coaching, and triangulation calls to enhance service quality.
- Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
- Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
- Conduct weekly cadence meetings with internal and external stakeholders.
- Ensure partner engagement & management for business growth.
- Define and track daily, weekly, and monthly targets for the team.
- Own P&L responsibility for the program, ensuring profitability and efficiency.
- Continuously enhance processes and strategies for improved sales performance.
Required Experience & Skills :
Industry Experience : Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.Minimum 18+ years of experience where 8+ years of experience into BPO industry and has managed b2b / b2c inside sales processLeadership & Motivation : Ability to train, inspire, and drive Inside Sales teams to achieve targets.Customer Service Excellence : Strong focus on client satisfaction and relationship management.Organizational & Analytical Skills : Ability to delegate tasks, track sales goals, and optimize workflows.Communication : Fluent in English & Hindi, with excellent interpersonal skills.Technical Knowledge : Solid understanding of Laptop / Desktop products & solutions.Preferred Qualifications :
Any Graduate Degree.Experience in Contact Centre for Inbound / Outbound / Chat -Sales process.Proficiency in CRM tools & sales automation platforms