Customer Success Team

Location : Bangalore

Experience : 2–5 years in customer support, operations, or client coordination

Role Overview

As part of the CST, you will be the primary link to our clients—building strong relationships

through close interaction, proactive communication, and exceptional service. You will serve as

the operational backbone, ensuring smooth order execution and timely deliveries, while always

keeping client needs and satisfaction at the center. Your role involves close coordination with

sales, production, and logistics—quickly resolving any issues and keeping clients informed

every step of the way..

Key Responsibilities

• Client Relationship Management : Build strong, trust-based relationships with clients

through regular communication, attentive support, and a focus on understanding their

unique requirements.

concerns, and escalations—resolving issues quickly and ensuring complete client

satisfaction at every stage.

anticipating needs, providing timely updates, and going the extra mile to exceed

expectations.

delivery—by collaborating with internal teams and ensuring client requirements are met.

job status; ensure all documentation is complete and updated.

production, and logistics to ensure prompt closure.

deliveries, and collections using Excel and other tools.

intervention.

with teams to drive continuous improvement.

Must-Have Skills & Qualities

create trackers, reports, and pivot tables efficiently.

Good-to-Have

simple edits, or communicating with design / production teams)

Skills : coreldraw,adobe photoshop,client relationship management,order management

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Skills Required

Order Management, Client Relationship Management, Microsoft Office, Excel, Photoshop, Coreldraw