Industrial Relations Head

Company Description

RARE Hospitality & Services Pvt Ltd is a leading provider of comprehensive facility management solutions with over 30 years of industry expertise. Part of the billion-dollar SIS Group Enterprise, the company operates on a Pan-India scale, delivering services tailored to key sectors such as healthcare, hospitality, BFSI, education, corporates, and manufacturing. Known for pioneering facility management practices in the healthcare industry, RARE Hospitality offers specialized solutions like environmental cleaning, portering, and engineering services. Its customer-focused approach ensures excellence and innovation in facility management, making it a trusted partner for various industries.

Role Overview

The Industrial Relations Manager is responsible for ensuring smooth labor relations, statutory compliance, and workforce stability across both manufacturing operations and facility management environments. The role manages relationships with employees, contractors, and unions, handles grievances and disputes, and ensures legal and regulatory compliance to maintain uninterrupted operations and high workforce engagement.

Key Responsibilities

Develop and implement Industrial Relations strategies, policies, and processes aligned with organizational goals.

Maintain positive relationships with employees, contractors, outsourced staff, and unions to prevent disputes.

Handle grievances, disciplinary matters, and conflict resolution effectively and fairly.

Ensure compliance with all applicable labor laws and regulations (Factories Act, Contract Labor Act, Minimum Wages, PF, ESI, Shops & Establishment, Gratuity, Bonus, Safety & Environmental laws).

Conduct audits, maintain statutory records, and prepare IR compliance reports for management.

Liaise with government authorities, labor departments, and legal advisors for inspections, disputes, or regulatory matters.

Provide guidance and training to supervisors, site managers, and HR teams on labor law compliance, grievance handling, and IR best practices.

Support workforce planning, onboarding, and engagement initiatives to maintain high productivity and morale.

Identify and mitigate IR risks, including strikes, labor unrest, or compliance violations, across all operational sites.

Collaborate with operations, HR, and management teams to ensure uninterrupted service and production.

Skills & Competencies

Strong knowledge of labor laws and industrial relations practices applicable to manufacturing and facility management.

Facility Management & Manufacturing Industry can be preffered.

Excellent negotiation, mediation, and conflict resolution skills.

Ability to manage multi-site, multi-category workforce (direct employees, contractual staff, outsourced staff).

Leadership skills to influence management and lead IR teams.

Strong communication skills in English and local languages.

Analytical skills to track IR metrics, identify trends, and implement improvements.

Ability to work under pressure and manage high-volume workforce scenarios.

Qualifications & Experience

Education : Bachelor's degree in Law (LLB) — specialization or additional certification in labor law is mandatory.

7–15 years of Industrial Relations experience, including workforce management, statutory compliance, and dispute resolution in manufacturing and / or facility management industries.

Location : Mumbai

Notice Period : Immediate to 30 Days

Skills Required

Workforce Management, Analytical Skills, Dispute Resolution, Negotiation, Conflict Resolution, Statutory Compliance, Mediation