Customer Service Representative

Description

What You will Be Doing

Job Objective :

To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.

• All tasks to be carried out in a quality manner, consistent with the Company vision and values.
• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog : confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
• Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate in meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyze, escalate and take appropriate action on Shortages.
• Create new customer price agreements.

Focus Areas

What We Are Looking For

What’s In It For You

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

About Arrow

Arrow Electronics, Inc. (NYSE : ARW),  Arrow Electronics, Inc. (NYSE : ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .

For more job opportunities, please visit .

Location :

IN-KA-Bangalore, India (Trifecta Adatto) Converge

Time Type : Full time

Job Category : Business Support