Head / Director - Operations - Financial Services / KYC

Role Overview

We are seeking an experienced Service Delivery Leader (AVP / Delivery Lead Manager) with a proven track record of managing large-scale operations across Banking, Financial Services, and Insurance (BFSI). The role requires strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives across global delivery centers.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across North America, Middle East, and APAC.

Key Responsibilities

• Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
• Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
• Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
• Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
• Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience (CX) objectives.
• Oversee risk management, KYC, CDD / EDD , and financial compliance operations, ensuring audit readiness and regulatory adherence.
• Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
• Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
• Manage multi-geographic delivery operations, ensuring consistent performance across India and global centers.

Core Skills & Competencies :

Preferred Background :

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Skills Required

Retail Banking, Compliance, Cdd, Rpa, Digital Transformation, Automation, Analytics, Wealth Management, Financial Risk, Kyc, Process Improvements