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Customer Service Representative

Customer Service Representative

The HIRDThāne, Republic Of India, IN
7 hours ago
Job description

Job Description :

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location : Salt Lake City, Kolkata, West Bengal

Shift : US Shift (Night Shift)

Weekly Off : Saturday & Sunday Fixed Off

Experience : Fresher / Experienced

Salary : Upto ₹ 3 LPA

Facility : One way (drop)

Roles & Responsibilities :

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

  • Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
  • Resolve customer queries promptly with a customer-first approach.

Perks & Benefits

  • Performance-based incentives
  • One-way cab facility (drop) within transport boundaries
  • Night shift allowance up to ₹3,000 / month
  • Structured training program to enhance skills
  • Opportunity for long-term career growth
  • Create a job alert for this search

    Customer Service Representative • Thāne, Republic Of India, IN

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