Operational Excellence Manager

About the Company

Spencer’s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.

About the Role

Manager – Operations will oversee and execute operational procedures and initiatives across multiple facilities, ensuring compliance and efficiency in store operations.

Responsibilities

• Manage and execute Operational procedures Implementation, initiatives etc in multiple facilities across the Regions.
• Monitor & manage completion of req periodic operational Audits / compliance at stores.
• Review & analyse records, reports and documents to ensure compliance with company operational expectations.
• Manage & Direct / Functions initiatives according to company policies.
• Interface with Internal / external groups to ensure most efficient and professional Operational Practices.
• Store Operations - Understanding, Handling and Execution.
• Oversee all areas of Central Operations to ensure efficient operational support and servicing of all stores in accordance with established SOPs.
• Communicate effectively with internal and external departments.
• SPOC for development of new operational projects, running it through successful pilot runs and final implementation across stores.
• Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed.
• Facilitate the L&D Team with inputs for ops-related training modules.
• Ensure proper debrief to Regional Heads, Area Managers, Store Managers on all relevant new projects and promotions.
• Co-ordination with the Merchant and IT Team for adherence to the Trade Promotion Scheduler.
• Custodian for ensuring correct POP Signages are put up across stores.
• Analysing and publishing reports related to store operations (like F&V Vehicle Reaching, Floor Walk, etc).
• Developing Dockets for In-Store promotions in co-ordination with Merchant, Marketing, IT and SCM Team and ensure execution of the same.
• Communication medium between stores and HO.
• Act as a support arm to all operators and trouble-shoot problems related to store operations.

Qualifications

Required Skills

Preferred Skills