Software Validation Technician II

Position Description

Position Title : Software Validation Technician II

Reports Directly to : Software Quality Manager

Position Overview :

The Software Validation Technician II tests software and systems utilizing white box, regression, and automated testing in order to ensure high quality of deployed systems. Works with Business and Software Analysts to define test plans / scenarios / cases and comprehensively documents the execution of these test decks. Maintains detailed knowledge of assigned systems in order to be able to set up installations from scratch and troubleshoot issues as necessary. Works to deliver high-quality systems to our clients and additionally, would provide Level 1 - 3 support to in-house developed applications. This position will interact with Operations, IT, Processing, Programming and Validations teams to coordinate the resolution of the support issues

Primary Responsibilities :

• Plan, design, and document effective test cases and testing procedures
• Evaluate and test new or modified software programs, ensuring compliance to defined software requirements and established guidelines
• Test comprehensive functionality and new features of systems / software utilized at DATAMARK, including 3rd-party software packages
• Actively use every function and tool of relevant software solutions in order to develop a deep understanding of the product and how it works
• Proactively identify bugs, performance and reliability issues, as well as other potential failures
• Accurately and thoroughly document the progress and outcomes of the testing process
• Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation
• Provide application instructions for users
• Provide 1st, 2nd and 3rd level technical support as Needed by gathering and documenting requests using IT / Software support procedures. Must maintain accurate documentation of requests and follow escalation procedures. This will include programming / writing code in some instances, in the programming languages used in DATAMARK
• Performs all trouble shooting to assigned support issues and fixes issue or coordinates fixing with relevant expert(s)

Minimum Qualifications :

Required Skills :

Show more

Show less

Skills Required

Software Development Life Cycle, Black Box Testing, Automated Testing