Production Support Engineer

Job Description

1. MES / Factory Applications - 4 Years of Exp

2. Implementation / Deployment Experience

3. Good to have ERP & Quality Process understanding

The experience were looking to add to our team :

• Monitor tickets logged through the Standard SNC model for the factory ARCH applications
• Determine whether issues can be resolved via configuration changes or require deeper code fixes
• Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
• Investigate production logs error traces and user-reported symptoms
• Compile RCA reports and recommend preventive measures
• Document lessons learned FAQs and troubleshooting guides & ensure site users have access to them
• Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
• Support pilot deployments at 1 4 sites including configuration migration testing and training of Manufacturing & Quality based applications
• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities

Key Skills

History,Insurance Management,JDE,Administration Office,Catering Operations

Employment Type : Full Time

Experience : years

Vacancy : 1