Implementation Manager

Company Description

At BlueOptima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost.

We are a fast-growing international company with offices in London (HQ), Mexico, India, and the US - home to 115+ employees, speaking 25 languages. Our culture is open-minded, high-performance, and built around innovation and ownership.

Job Description

We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You'll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

• Lead the onboarding process for new clients, including project planning, setup, and technical implementation
• Support installation and configuration of the BlueOptima platform
• Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access / configuration problems, and common data errors
• Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
• Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
• Train client-side system administrators to independently manage platform operations
• Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

Nice to Have

Additional Information

Why Join Us

Culture & Growth

Benefits :

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Skills Required

Docker, Sql, Networking Concepts, Kubernetes, Linux