Implementation Manager

Department : Customer Success / Client Solutions

Reports to : Director / VP of Customer Success

About the Role :

We are looking for an Implementation Manager to join our growing team. This is a client-facing role focused on ensuring successful implementation, adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R , and have experience working with dashboarding tools . Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities :

• Own post-sale customer relationship and act as the primary technical point of contact
• Drive product implementation, adoption and usage through effective onboarding, training, and ongoing support
• Work closely with clients to understand business goals and align them with product capabilities
• Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs
• Analyze customer data and work with data engineers to implement workflows
• Identify usage trends to proactively identify opportunities and risks
• Build dashboards or reports for customers using internal tools or integrations
• Lead business reviews, product demos, share insights, and communicate value delivered
• Support customers in configuring rules, data integrations, and troubleshooting issues
• Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes

Requirements :

Nice to Have :

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Skills Required

Apis, Power Bi, Tableau, Data Modeling, Python, Sql